1. Introduction
WayloShare Private Limited ("WayloShare", "we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you access or use the WayloShare website, mobile application, and related services ("Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
A. Information Provided By You
When you register or use the Service, we may collect:
- Full name
- Mobile phone number
- Email address
- Date of birth
- Gender
- Profile photograph
- Account credentials
- Emergency contact information (if provided)
B. Identity Verification Information
Where required, WayloShare may collect:
- Driving Licence
- Vehicle Registration Certificate (RC)
- Government-issued identification documents
- Selfie or identity verification photographs
- KYC verification information
- Verification status information
This information is collected for identity verification, fraud prevention, safety, trust, compliance, and operational purposes.
C. Vehicle Information
We may collect:
- Vehicle make
- Vehicle model
- Vehicle registration number
- Vehicle category
- Vehicle photographs
- Seating capacity
- Vehicle verification status
D. Trip Information
We may collect:
- Trip origin and destination
- Pick-up and drop-off locations
- Travel dates and times
- Bookings
- Cancellation history
- Ride preferences
- Passenger and Driver ratings and reviews
E. Payment Information
WayloShare does not store complete payment card information.
Payments are processed by authorised third-party payment providers.
We may collect:
- Transaction identifiers
- UPI identifiers
- Bank account details
- Wallet credit balances
- Refund records
- Payout information
- Payment status information
F. Location Information
WayloShare may collect precise or approximate location information to:
- Match Drivers and Passengers
- Calculate routes and distances
- Improve Trip coordination
- Enable safety features
- Prevent fraud
- Improve Service functionality
Location access can be managed through device settings, although certain features may not function properly without location access.
G. Automatically Collected Information
When using the Service, we may automatically collect:
- Device information
- IP address
- Browser type
- Operating system
- App version
- Crash reports
- Usage analytics
- Cookies and similar technologies
3. How We Use Your Information
We use collected information to:
- Create and manage Accounts
- Verify identity and eligibility
- Match Drivers and Passengers
- Facilitate Bookings and Trips
- Process Payments, Refunds and Payouts
- Prevent fraud and abuse
- Improve platform safety
- Provide customer support
- Send notifications and service communications
- Monitor platform performance
- Comply with legal obligations
- Enforce our Terms of Service
4. How We Share Information
WayloShare does not sell personal information.
We may share information with:
Other Members
Limited information may be shared with Drivers and Passengers to facilitate Trips, including:
- First name
- Profile photograph
- Ratings
- Vehicle information
- Trip-related information
Service Providers
We may share information with:
- Payment processors
- Identity verification providers
- Cloud hosting providers
- Analytics providers
- Customer support providers
- Fraud prevention providers
Government & Legal Authorities
Information may be disclosed where required by law, regulation, court order, governmental request, or legal process.
5. Data Retention
WayloShare retains personal information only for as long as necessary to:
- Provide the Service
- Resolve disputes
- Enforce platform policies
- Prevent fraud
- Meet legal, regulatory, tax, and accounting obligations
Certain information may be retained after Account closure where required by applicable law.
6. Data Security
WayloShare implements reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
- Contact the Grievance Officer regarding privacy concerns
Where permitted by law, you may also nominate another person to exercise your rights on your behalf.
8. Account Deletion
You may request deletion of your Account at any time.
Upon receiving a valid request, WayloShare will delete or anonymise personal information unless retention is required for:
- Legal compliance
- Fraud prevention
- Taxation obligations
- Financial record keeping
- Dispute resolution
- Enforcement of platform policies
9. Cookies & Analytics
WayloShare may use cookies, SDKs, analytics tools, and similar technologies to:
- Understand user behaviour
- Improve platform performance
- Monitor reliability
- Enhance security
- Personalise user experience
You may control cookie settings through your browser or device settings.
10. International Data Transfers
WayloShare and its service providers may process or store information in locations outside India where legally permitted.
Appropriate safeguards will be implemented where required by applicable law.
11. Third-Party Services
The Service may contain links to third-party websites, applications, or services.
WayloShare is not responsible for the privacy practices or content of third-party services.
Users are encouraged to review the privacy policies of such third parties.
12. Children's Privacy
The Service is intended only for individuals aged eighteen (18) years or older.
WayloShare does not knowingly collect personal information from minors.
If we become aware that personal information has been collected from a minor, we may delete such information and terminate the associated Account.
13. Grievance Officer
In accordance with applicable Indian laws and regulations:
Name: Amarjit Singh
Designation: Grievance Officer
Email: info@wayloshare.com
Address: Sector 2, Model Town, Gangyal, Jammu 180010.
Complaints will be acknowledged within twenty-four (24) hours and resolved within fifteen (15) days wherever reasonably possible.
14. Changes To This Privacy Policy
WayloShare may update this Privacy Policy from time to time.
Any changes will be posted on the Service together with the updated revision date.
Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
15. Contact Us
For privacy-related questions, concerns, or requests, please contact:
Email: info@wayloshare.com
Website: www.wayloshare.com
